Salesforce Mulesoft Robotic Process Automation: Use Cases and Benefits

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This article was originally published at Twistellar.com

Businesses constantly seek to boost digitalization, but time-consuming manual tasks bog down many standard workflows. Automation is especially valuable for organizations with multi-step processes that involve manual data handling from various systems and documents. Typical scenarios include processing customer applications, handling invoices, managing insurance claims, and dealing with unstructured data.

Robotic Process Automation (RPA), which emerged in the early 2000s, offers a solution using software “robots” to automate these repetitive tasks. Employees can use these robots to focus on more complex, strategic work requiring cognitive human input, such as using applications, extracting data, and typing.

Salesforce offers its users its own RPA solution, MuleSoft Robotic Process Automation. This server solution allows businesses to replace manual, repetitive tasks with intelligent bots. These bots can process documents, enter data, and interact with legacy and modern applications on behalf of users, all without requiring any coding. This automation tool seamlessly integrates with Salesforce Flow, a comprehensive suite of automation technologies that spans the Salesforce Customer 360 platform.

MuleSoft RPA Overview

As per Gartner Magic Quadrant for Integration Platform as a Service, MuleSoft scores highly in customer satisfaction and is frequently reviewed by users. Reviewers highlight the platform’s maturity, the richness of application connectors, and the level of product support.

This short article delves into the advantages of automating business processes with MuleSoft RPA and is geared toward architects and developers eager to optimize and automate routine business processes.

Main Features of MuleSoft RPA

MuleSoft RPA offers a comprehensive set of features that enable organizations to achieve digital transformation without disrupting their existing systems.

MuleSoft RPA Lifecycle

End-to-end Automation

MuleSoft RPA supports complete end-to-end automation, allowing businesses to design, build, deploy, and scale their automation efforts. It integrates with the MuleSoft Automation portfolio, ensuring smooth transitions and cohesive workflows.

RPA Manager

This feature manages every step of the automation journey, breaking down silos and providing complete visibility into ROI, process lifecycle, profit analysis, and bot utilization.

RPA Recorder

Instantly record and capture business processes across desktop and web applications, making it easier to automate tasks.

RPA Builder

Rapidly configure and debug bots to fuel the automation build cycle with scale and speed.

Seamless Integration

MuleSoft RPA bots integrate effortlessly with Salesforce Customer 360, Anypoint Platform, and Composer. This ensures that automation workflows can span multiple systems without APIs and connect with modern applications like Slack, Stripe, and Workday.

Intelligent Automation

The platform allows any team to replace repetitive tasks with RPA bots that can process data from any system, document, photo, or legacy user interface.

Security and Governance

Automation benefits from hundreds of connectors to essential systems and can directly invoke APIs created by technical teams. IT teams can govern, monitor, and secure all automation and integrations throughout their lifecycle.

Benefits of MuleSoft RPA

Here is what MuleSoft RPA brings to the table in terms of results you can achieve:

  • Increased efficiency: Automation drastically reduces process completion times.
  • Employee focus: Freeing employees from routine tasks allows them to concentrate on more strategic activities, enhancing job satisfaction and productivity.
  • Improved data accuracy: Automation reduces errors by eliminating manual data entry, leading to more reliable data and consecutive decisions.

…Would like to continue reading and get advice on Mulesoft RPA from Twistellar’s CTO? Read the full version at Twistellar.com

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Twistellar — Salesforce Solutions
Twistellar — Salesforce Solutions

Written by Twistellar — Salesforce Solutions

Great service and reliable code — we deliver top quality Salesforce projects worldwide! www.twistellar.com

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